The July issue of Success
Magazine has an article about Patrick Lencioni’s best selling book the The Five Dysfunctions of a Team. I read the book when it came out and it’s one
I recommend every leader read. During my
long corporate career I have been a part of and led many teams. Very few of them have been what I would call
high performance teams and several of them were clearly dysfunctional. Lencioni describes the five dysfunctions of
teams. See if any of them apply to your
team.
1.
Absence of
trust – Do the team members trust and can they be vulnerable with each
other. They need to be able to admit
their weaknesses and mistakes, to acknowledge the strengths of others, and to
apologize when they do something wrong.
2.
Fear of
conflict – Great teams argue and fight, but they don’t make it personal or mean
spirited. Most teams work to avoid
conflict and confrontation which usually leads to compromise and artificial
consensus, and that usually is a precursor for mediocrity.
3.
Lack of
commitment – When teams can openly and candidly debate issues and share their
opinions about decisions, there is no holding back and everyone knows where
everyone else stands on the issues. Team
members want to have a voice and to know their opinions were heard even if they
aren’t accepted. Even if they disagree
with the final decision there is a strong likelihood they will fully support it
because their ideas were listened to and considered.
4.
Avoidance of
accountability – The best accountability for a team is peer-to-peer. Peer pressure is more effective and efficient
than going to the leader to resolve an issue or intervene. Strong teams have the courage to confront
team members when they are performing or helping the team.
5.
Inattention to
details – Team members need to be focused on the collective good of the
team. However, they too often focus on
their own organization, department, goals, budget, and career aspirations. The truly great teams put the team goals
ahead of personal goals.
How many of the
dysfunctions do you see on your team?
What steps can you start taking to begin building an effective
team? It will not be easy, but the
rewards are worth the effort. However,
keep in mind it is a never ending process that requires constant work and attention.